Questions? Concerns? Let’s talk.
It’s important that all of your questions and concerns are addressed before choosing to work with any cleaning company. We believe that transparency in our processes, methods, and products will help you make an informed decision.
Recurring Cleaning Quality Guarantee
Connect with us within 1 business day of the clean and we’ll return to rectify any missed items on our cleaning checklist.
Who Are The Neatfreak Cleaning Staff?
Our cleaning staff are licensed, bonded, insured, and completely trained on our eco-friendly cleaning techniques.
We avoid the use of harsh cleaning chemicals, using instead gentle biodegradable cleaning solutions.
Questions About Our Cleans?
All our staff undergo a comprehensive background check and are licensed, bonded, and insured.
Billing & Payment
Cheques are not accepted for one-time cleans. Note that if you wish to pay by cheque we must have a credit card on file.
Note that this fee is not charged for events beyond your control. In the event we can’t gain access to your home we will immediately try every known contact method for reaching you we will allow a 15 minute window to gain access. If we can’t reach you, or gain access to your home, we will move on to our next scheduled clean and reschedule you at your earliest convenience.
For “one time” scheduled jobs we charge 50% of the job at the time of booking to reserve staff and time to do the job. The balance of the job is charged based on actual hours worked (should the estimate be higher than the actual hours worked, we reduce the charge to reflect the actual hours worked.
To ensure this doesn’t happen on one-time cleans we require a responsible party to complete a walk through with our cleaning team. This is your opportunity to identify any gaps in quality to ensure everything is completed as you expect prior to our departure.
For our recurring clients, the good news is that we can fix it for you right away! Call our office – (403) 455-9333 – or e-mail us at [email protected] within 1 business day of your scheduled clean and we will arrange to come back to your home – at no additional charge – to address the deficiencies you found.
Your satisfaction is our focus. Please do not hesitate to reach out to us if you spot a problem!
We cannot compare our professional service to that of an “independent cleaner” for various reasons. An independent cleaner in many cases is NOT bonded, licensed, insured or has any liability coverage for damages or injuries. The home owner takes full responsibility in these situations. An independent cleaner has to take vacation or may chose not to clean your home whenever they choose. On the other hand, we have staff to cover absences and vacations. Your satisfaction is our priority and we are happy to walk you through a breakdown of your pricing so you know that we are pricing each and every client fairly.
Materials & Processing
Our cleaning solutions do not leave a residue and are safe for kids and pets.
We ask that you be cognisant of time when our crews are in your home. Our crews are specifically trained to do an excellent job for a given space in a specific period of time. This means that when they arrive they are going to get straight to work.
Note that excessive clutter, toys, laundry on the floor, etc. will delay the team and may impact the result. While we don’t want you to “clean for the cleaners”, you will absolutely enjoy a more thorough result by getting rid of as much clutter as possible.
- Vacuum with stair attachment, carpet powerhead, detail tool, and tile/hardwood head.
- Microfibre towels.
- 3-5 spray bottles of our custom cleaning solution.
- Dusting wands with microfibre dusting cloths.
- Mop with microfibre mop head.
We do not use any cloths or materials that could scratch or mark your furniture or valuables.