Questions? Concerns? Let’s talk.


It’s important that all of your questions and concerns are addressed before choosing to work with any cleaning company. We believe that transparency in our processes, methods, and products will help you make an informed decision.


Recurring Cleaning Quality Guarantee


Connect with us within 1 business day of the clean and we’ll return to rectify any missed items on our cleaning checklist.



Who Are The Neatfreak Cleaning Staff?


Our cleaning staff are licensed, bonded, insured, and completely trained on our eco-friendly cleaning techniques.



Allergy-Aware, Environmentally-Friendly


We avoid the use of harsh cleaning chemicals, using instead gentle biodegradable cleaning solutions.

General

We invest in quality staff to ensure your peace of mind.

All our staff undergo a comprehensive background check and are licensed, bonded, and insured.

No… the neatfreak® team brings everything with them, from the vacuum to our environmentally safe cleaning products. If you have a special product you want us to use, please contact the office in advance and ensure the product is in the proper dilution.
You better believe it! We tackle interior windows to a maximum of 9ft high.

Billing & Payment

Customer Service

First, we’re sorry we came up short with our quality. As we are a premium service we completely expect our clients to expect the best from us.

To ensure this doesn’t happen on one-time cleans we require a responsible party to complete a walk through with our cleaning team.  This is your opportunity to identify any gaps in quality to ensure everything is completed as you expect prior to our departure.

For our recurring clients, the good news is that we can fix it for you right away! Call our office – (403) 455-9333 – or e-mail us at service@fightinggrime.com within 1 business day of your scheduled clean and we will arrange to come back to your home – at no additional charge – to address the deficiencies you found.

Your satisfaction is our focus. Please do not hesitate to reach out to us if you spot a problem!

Before we start comparing prices it’s important to compare apples to apples. All of our quotes are based on the specific needs of the home. For example, if you have pets/kids or we don’t clean your home as frequently as someone else’s your clean may be more expensive. (but all other factors, such as square footage, are the same).

We cannot compare our professional service to that of an “independent cleaner” for various reasons. An independent cleaner in many cases is NOT bonded, licensed, insured or has any liability coverage for damages or injuries. The home owner takes full responsibility in these situations. An independent cleaner has to take vacation or may chose not to clean your home whenever they choose. On the other hand, we have staff to cover absences and vacations.   Your satisfaction is our priority and we are happy to walk you through a breakdown of your pricing so you know that we are pricing each and every client fairly.

Not a problem. Give our office a call – (403) 455-9333 – or e-mail us at service@fightinggrime.com with at least 2 business days notice and we will happily set up your schedule to your convenience! We work hard to meet the scheduling needs of all our customers! We may charge a $75 cancellation fee for rescheduling to a different day, skipping a recurring job, or when we can’t gain access to your home. This does not include emergencies or situations beyond your control.

Materials & Processes